We're Here to Help.
Our local DFW support team is available around the clock to keep your connection running at peak performance.
Self-Service
Basic Troubleshooting Steps
Check your router
Restart your router by unplugging it for 30 seconds, then plugging it back in.
Check for outages
Call 945-301-0644 to check if there is a known outage in your area.
Review your equipment
Ensure all cables are securely connected and indicator lights are normal.
Contact support
If the issue persists, our team is available 24/7 to assist you.
FAQ
Frequently Asked Questions
How quickly can M2 Fiber install service at my location?
Installation timelines vary by location and infrastructure requirements. After a site assessment, we typically provide a detailed timeline. Most commercial installations are completed within 2–4 weeks.
What makes dedicated fiber different from shared internet?
Dedicated fiber means your bandwidth is not shared with other businesses or residents. You get the full speed you pay for, 24/7 — no slowdowns during peak hours.
Do you offer service level agreements (SLAs)?
Yes. M2 Fiber offers SLAs for commercial and multifamily customers, guaranteeing uptime, response times, and performance benchmarks.
What areas do you currently serve?
We currently serve the DFW Metroplex. Contact us to confirm availability at your specific address.
What happens if my service goes down?
Our 24/7 support team is available immediately. Call 945-301-0644 or email [email protected] and a technician will be dispatched as needed.
Can I upgrade my speed plan after installation?
Absolutely. Our fiber infrastructure is designed to scale. Speed upgrades are typically handled remotely with no additional hardware required.